Humana Well-being:
2018 Annual Report
Through living life optimistically and reaching many of our initial long-term goals, we’re continuing to move the needle on our well-being. It’s time to celebrate—and keep the momentum going!
We’ve talked a lot about our well-being movement—what the journey means to us individually, to the people we care about, and to Humana as a whole. It’s a journey toward living life fully, with a balanced sense of purpose, health, belonging and security. The proof of our commitment to that journey is reflected here, through the stories and data of our journey together.
Here are the key points we’ve found:
Our well-being is moving in the right direction. This year, on nearly 80% of our measures, we’ve either met our goal or are on the right track! And since our journey’s earlier days, the numbers are even more impressive: a 45% improvement in overall well-being since 2012. Across the US, well-being has remained fairly steady during the past six years (according to the Gallup-Sharecare Well-being Index® and other similar measurements) so it’s remarkable our lives have improved this significantly!
When it comes to well-being, Tammy and her family have really found their stride.
Optimism goes a long way to a healthier you. Our research shows a strong tie between a positive mindset and well-being. Within our community, when we’re optimistic, we experience 3x fewer Unhealthy Days and 4x fewer Mentally Unhealthy Days. We’re also more likely to engage in the many well-being opportunities offered by Humana—things like volunteering, connecting with an NRG, or participating in the 100 Day Dash.
Setting long-term and short-term goals is key. As we reach important long-term goals, the success we’ve enjoyed is due in part to setting individual smaller goals in the meantime. That’s why we’ll be establishing new long-term milestones in 2019 to serve as inspiration for us to continue reaching our smaller goals.
And speaking of goals…
Marina faced a health crisis with her daughter. She found care and concern from her team.
By now, you hopefully know all about the Bold Goal we created in 2014 – to help the communities we serve become 20% healthier by 2020. As a community, we wanted to set the example and hit this goal sooner—and now, we’ve done it!
Together, we’ve had 2.3 million more Healthy Days since 2012. That equates to one extra week of healthier days per year for each of us in our community.
How did you spend your extra Healthy Days? From a happier day-to-day outlook to longer life expectancy and more, extra Healthy Days means something a little different to everyone.
Reaching the Bold Goal matters to Humana—a lot.
With this incredible milestone, we’ve blazed a new trail for the people we serve, proving:
So what’s next?
Some people donate time, talents or money. Chris’s gift was a little different.
Just because we’ve reached our first-ever Associate Bold Goal doesn’t mean we’re done. Far from it! More Healthy Days has given us a peek into what’s possible, and we want to keep reaching for more—including our emotional health, an area where there’s particular room to improve. That’s the thought behind our new Associate Bold Goal: to achieve 500,000 more Healthy Days by the end of 2022. Our new goal encourages us to keep the momentum going, and by setting a goal in terms of Healthy Days instead of a percentage, it’ll be even more meaningful as we see more clearly how better choices lead to more quality time to spend on the things we care about.
In addition to Healthy Days, our new Associate Bold Goal looks to boost our Total Well-Being Snapshot, too: our new goal is for 90% of our teams to improve their well-being. Together, these two goals address whole-person well-being like never before, and we couldn’t be more excited.
Over the past several years, we’ve tracked our Bold Goal across two measures, based on those of us who have been on our well-being journey since 2012. The primary one is Healthy Days: the simple CDC survey that asks people how they feel about their mental and physical health. We reached our Associate Bold Goal of 20% fewer Unhealthy Days! The second is Modifiable Health Risks: the risk factors for disease influenced through unhealthy behavior—things like inactivity or tobacco use. Despite aging 6 years, over 60% of us have either reduced or maintained modifiable health risks since 2012!
In 2018, we averaged 3.0 Mentally Unhealthy Days and 1.9 Physically Unhealthy Days.
Our average number of modifiable health risks is 20% better than we would expect given aging and other factors.
So how’s well-being working out as the heart of our culture? We’re feeling pretty good about it. The Humana Well-being Index® captures how we feel about all dimensions of our well-being today, to help predict the future of our well-being tomorrow. After a drop in 2017, we’re inching closer again to our Index goal. Plus, most of us agree that our leaders care about our well-being and our work environment supports well-being – all of this contributing to meeting our associate engagement goal.
Since emotion heavily influences behavior, how we feel about our well-being is as important as outcomes – and the Humana Well-being Index captures those personal feelings and what we value across all four dimensions.
This measures the emotional commitment we feel toward Humana and our goals.
When we feel our leader cares about our well-being, we report 2.7 fewer Unhealthy Days, confirming the power of caring.
We’re more engaged when we feel Humana is committed to our well-being.
Guiding behaviors, first introduced in 2017, are the ways we show up every day to support strong customer experiences, execution and team productivity. They also influence our well-being. We met our goal across all three of our guiding behaviors!
Speaking up with candor gives us a voice and lets our ideas, opinions and feelings be heard. This gives us influence on the world around us.
When we collaborate across teams and organizations, things not only become easier and more meaningful, our sense of belonging is also positively impacted.
Feeling empowered to decide and act helps you thrive across all areas of life. It gives you a sense of control over your well-being.
Our values—learned by each of us on our first day with Humana and reinforced regularly—serve as powerful guardrails for the behaviors, decisions and actions we make as a Humana community. Together, they’re our commitment to each other and foundational for our well-being culture. We’ve met our goal when it comes to Rethinking Routine, Cultivating Uniqueness and Inspiring Health. We’ve not reached our goal, but have improved our scores from last year on Thriving Together and Pioneering Simplicity.
This is about asking “why?”, promoting and rewarding improvement, finding different perspectives and always proposing a better way.
When we thrive together, we build trusting relationships, remain mindful of our impact on others, and commit to trust, transparency and integrity.
Cultivating uniqueness means creating an environment where everyone can fully be themselves. It encourages openness, respect, and thoughtful curiosity of the people around us.
This is the heart of our well-being movement. It’s about caring for the whole person – both others and ourselves.
Pioneer simplicity means we advocate for people as we create simple and personalized, quality experiences that meet the needs of those we serve.