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My hope for this report is that it conveys the company’s dedication and commitment to each member of our Humana associate community.

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As a country and as a company we’ve all been tested on many fronts—a global pandemic, social and political unrest, and economic challenges—and at Humana, our resilience pulled us through. We emerged from 2020 stronger as a team, and in many ways, as individuals as well.

As I reflect, never was our Human Care promise more visible than in the steps we took to protect the health and safety of our customers and, importantly, our associates whose well-being is always a top priority.

We moved quickly to transition thousands of associates to work-at-home, while ensuring those who had to continue working in physical locations did so safely. The new benefits we rolled out—special Paid Time Off (PTO), caregiving support, expanded coverage for COVID-related health needs, and emotional health support resources—were created to meet our associates’ unique needs and help them thrive. I’m particularly pleased to learn how much this care mattered to them and their families, and I’m proud that over 90 percent of associates trust Humana is committed to their well-being.

As you read over the Annual Well-being Report, please take time to reflect on our team’s learnings and our accomplishments, recognizing too just how much our Humana community has grown from our experiences. A special thanks to our teammates who openly shared their stories. I appreciate them letting us into their lives and for sharing the ways in which they’re handling their own personal circumstances, which provides encouragement to all.

My hope for this report is that it conveys the company’s dedication and commitment to each member of our Humana associate community.

All my best,

Bruce Broussard's Signature

Bruce D. Broussard
President & Chief Executive Officer
Humana Inc.

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