In a year when we were tested like never before, a year when we were reminded of the preciousness and uncertainty of human life, we learned important lessons about ourselves and at Humana, about our well-being movement as well.
Our associates found ways to live differently in their personal and professional lives, keeping themselves, their families and their purposeful work going. They discovered and cultivated their own resilience, as well as a renewed appreciation for one another and the human connections that are crucial to personal and collective well-being. They experienced the specialness of humanity.
2020 was a defining moment. Our team looks to it as less of an endurance test and more of a gateway to a wiser, more hopeful and connected future. They’re committed to building that future together, one where they embrace the common humanity they know lives behind the masks and close any distances that have separated us.
Our 2020 Summary
Well-being at a Glance
In a year of challenges and uncertainty, Humana’s Overall Total Well-being Snapshot Score declined, though our associates’ resilience is evident – about one third of our teams have improved well-being. Ninety percent of associates believe that their leaders care about their well-being and that Humana is committed to an environment that supports well-being, both all-time highs.
While a decrease in volunteerism and charitable giving impacted our Purpose Score, our team was reminded that purpose can be found in many forms and circumstances. It fuels Humana’s well-being movement – in which nine out of 10 associates find inspiration – and helps with emotional and physical health. And in 2020 there were countless examples of associates living out that purpose by serving others through human care.
Despite the year’s challenges, our Health Score actually rose, in part based on Go365 engagement and positive perceptions about personal health, though associates’ average biometric risks increased. Another downward pull on associate well-being was emotional health, which suffered in 2020. Our team’s experience reinforces what’s long been known: emotional health is crucial to personal well-being.
As most of us spent 2020 apart, it’s no surprise that our Belonging Score experienced a significant decline. But in the face of it all, many still found connections to their teams and Humana’s common sense of purpose. There are many ways to bond and feel supported on well-being journeys.
Finding stability in a time of instability was the challenge of 2020. Many associates found compassionate care in unwavering dedication to their health and safety. And Humana’s financial and emotional support helped many weather the storm. One learning from the experience: when associates have a favorable perception of their financial security they experience nine more Healthy Days per month.