Any long journey has highs and lows, and it has crossroads. Setbacks, challenges and tough realities are inherent in life and they can be defining moments.
In many ways – emotionally, physically, spiritually, socially, financially – this was 2020.
Yet the most difficult times can often reveal our true values, character and strengths.
In this historically unprecedented time, Humana’s well-being movement – a commitment to caring for the whole person – has never shined more brightly. Throughout history, when people have faced crossroads or hardships, the power of movements has rallied and lifted people together, producing new growth and progress. The same has proven true for our associate community.
Our associates have seen and felt the value of human care in the words and actions of the company, its leaders and one another. They’ve shared that same care with those they serve in their work together. And they were touched by compassion while facing loss and trials in their lives, often through a computer screen or behind a mask from six feet away.
Our community’s experience in 2020 helps us reflect on where we’ve been and a way forward. We’ve found reason to celebrate the fact that our Humana culture – from the company’s earliest days – has valued optimism; nurturing, personalized care; and the capacity to adapt to new circumstances to not just survive, but thrive. Just as a crossroads can lead to a new horizon, this moment of challenge and change can lead to opportunity, growth and better well-being.
How might this period in history be remembered: as just a difficult moment or as a defining moment?
There’s reason to hope. We’re getting closer to the day when we can take off our masks, when we can sit shoulder-to-shoulder in theaters, concert halls and stadiums, when we can embrace one another without fear. And closer to the day when more of our dreams, new and old, become reality. At Humana, we’re preparing for that day – and the days that will follow – by defining and reaffirming our commitment to people, to human-centered care, and to lifelong well-being.