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The need for security is one of our most fundamental instincts as human beings. We crave conditions where we feel reasonably safe from personal, financial and environmental harm. It’s difficult to engage in the activities necessary to thrive when our instincts tell us to focus on survival.

It’s sometimes easy to take much of our lives for granted – our jobs, our health, our friendships, our routines. When we’re threatened with losing these cherished aspects or they’re disrupted in major ways, our basic need to feel safe and secure become a prime concern.

That’s what happened throughout the past year. Our collective sense of security was seriously tested as we dealt with concerns that never came to mind in 2019.

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In 2020, a clear and comforting message was shared within our Humana community: Associate safety and well-being will never be sacrificed. This reassured and strengthened our team when they needed it most.

Security as a fundamental need became a heightened priority for many.

While most Humana associates worked from home, those who couldn’t navigated remaining safe while working. Some associates suffered more from the pandemic’s economic fallout. And some in our communities openly shared their pain of feeling personally unsafe, sadly from experiences in which they felt judged by the color of their skin rather than, as Dr. Martin Luther King said, “by the content of their character.”

The year made our associates more conscious of security. Fortunately, they often found ways to face the insecurities and hardships. Whether the support came from within themselves, their teams, the Humana community or the communities in which they live, it made a big difference to them and their families.

Targeted financial relief can be a lifeline to restore security and well-being.

Financial stability may mean different things to different people, but it matters to all. Having less than enough money creates stress, limits options and has a negative effect on mental and physical health. We’ve learned that when our associates have a favorable perception of their financial security, they experience nine more Healthy Days per month.

The special support from Humana to relieve the financial and even emotional challenges our associates face matters to their well-being. About a third of associates turned to special COVID-19 relief to help handle the sudden financial impact of emergency back-up care for child or eldercare needs. And collectively they accessed over 400,000 hours of paid time through special Paid Time Off (PTO), in order to be there for loved ones suddenly in need of care. The power of walking the talk by putting people – and their well-being – first made a big difference within our community.

Nichole Hood quote start

I realized I could have a different relationship with money, so I decided to get serious about my finances.

Nichole Hoodh quote end

Nichole Hood
Wrightstown, WI

Nichole Hood

Nichole Hood quote start

I realized I could have a different relationship with money, so I decided to get serious about my finances.

 Nichole Hood quote end

Nichole Hood
Wrightstown, WI

NICHOLE HOOD
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Kara Vandenbush quote start

It's just a matter of pushing yourself through the struggles and strife to get to the other end.

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Kara Vandenbush
Jacksonville, FL

Kara Vandenbush

Kara Vandenbush quote start

It's just a matter of pushing yourself through the struggles and strife to get to the other end.

Kara Vandenbush quote end

Kara Vandenbush
Jacksonville, FL

KARA VANDENBUSH
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80.1 in 2020

Security Score

89.0

2019

93.0

2018

82.0

2017

84.0

2016

  • Security Score of 80.1 in 2020
In a climate of economic uncertainty, many associates shifted focus from long-term financial planning and education to other, perhaps more immediate, issues. These shifts impacted our Security Score.
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Retirement & Financial Engagement

Associate participation in financial education dipped significantly in 2020. Engagement in WOW! Working on Well-being™ activities – Humana’s program which rewards associates for doing something for their sense of belonging, purpose and security – also dropped. The good news is about two thirds of associates maximize Humana’s 401(k), as it held steady from the previous year and remained above goal. Striking a balance between tending to the needs of today while preparing for any challenges to come is essential to stability. These benefits, including the guidance and support Humana makes available from Schwab Advice Services, can help associates achieve greater financial security. When associates make the most of these benefits it’s an investment in long-term well-being.

Retirement & Financial Engagement 2019 2020 Goal
Maximizing 401(K) Match 64.6% 64.8% 60%
Financial Program Education Participation 50.0% 39.4% 54%
WOW Engagement 43.7% 39.2% 50%
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Humana Well-being Index

Security overall saw improvement within the Humana Well-being Index as each of the measures – Financial, Personal Safety and Environmental Safety – held steady or moved closer to our goals. This indicates some optimism about the future after experiencing a year of so much instability. One of the lessons of 2020 is that even in the context of challenges that affect us all, everyone’s situation is different. For example, one thing we’ve learned is that younger associates in particular feel personally less safe after 2020.

Humana Well-being Index 2019 2020 Goal
Humana Well-being Index: Security 3.60 3.67 3.82
Financial 3.29 3.45 3.52
Personal Safety 3.97 3.97 4.31
Environmental 3.55 3.58 3.62
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