Well-being
at a Glance

Well-being at a Glance

IN THIS SECTION:

Our 2020 Journey →

Overall Total Well-being Snapshot Score →

Well-being Promise →

Guiding Behaviors →

Living Our Values →

Associate Bold Goal →

DOWNLOAD THE PDF →

2020 was a year of tests and trials, of uncertainty and unprecedented challenges for our communities, our company and our country. It’s been a perfect storm of overlapping struggles: COVID-19, some economic fallout, and the fight for racial equity and justice. Each has tugged on our humanity.

But 2020 was also a year in which many of us looked within ourselves and found resilience, resourcefulness and a renewed appreciation for health and human connection.

We were forced to reimagine how we worked and worshipped, how we exercised our bodies, our minds and our rights as citizens in a democracy, and how we related to one another, including the people inside and outside our homes. The interconnectedness of our personal and professional lives became paramount.

There have been difficult moments, to be sure, as well as a recognition that the difficulties have not been evenly divided. While everyone coped with uncertainty, some faced profound losses – of health, income and loved ones. And some continue to feel pain.

The painful feelings and experiences have had an inevitable impact on personal well-being, that’s part of being human. Yet so is rising to the moment and paving a brighter path ahead.

PURPOSE
The inspiration that guides us to meaningful activities that bring joy to our lives.

HEALTH
Having the energy, physical freedom and desire to thrive in living every day.

BELONGING
The presence of meaningful relationships in our lives and connections within our chosen communities.

SECURITY
The feeling of being safe and the assurance we are protected.

Humana’s well-being movement cultivates the attitudes and behaviors that make it possible to persevere through pain, loss and uncertainty and find ways to survive and even thrive once again.

Trust and belief matter to well-being, particularly when times are tough.

Being part of the Humana community gives our associates a sense that someone has their back – their leaders and teammates - and they have theirs. Our well-being movement is a reminder that even in the most challenging of circumstances, we’re not alone. Whenever one of our associates tests positive for COVID-19, “Caring for You” kits arrive on their doorsteps, telephonic and clinical outreach lend emotional and physical support, and special coverage ensures peace of mind. And it matters, as more than ever before our team believes two important things: Humana is committed to an environment that supports associate well-being and our leaders really care.

Associates who believe Humana is committed to their personal well-being experience five additional Healthy Days each month. So while the world has changed in many ways since Humana’s movement began in 2012, one enduring truth has been the simple fact that our well-being culture, which embraces the concerns of body, mind and soul, has had a tremendously positive impact on our associates’ lives.

We’re stronger than we think, and the resilience is rooted in a positive mindset.

Experiencing the care within Humana’s movement helps our team embrace a positive outlook, which, in turn, helps to develop the resilience, confidence and compassion this moment demands. Over 90 percent of associates now have confidence they can handle the challenges they face. And those who feel strongly optimistic about their ability to handle challenges experience seven more Mentally Healthy Days each month when compared to those who don’t feel optimistic.

Theodore Bennett quote start

I think in that moment of breathing, thinking, and stepping back is where we gain consciousness.

Theodore Bennett quote end

THEODORE BENNETT
BROOKSVILLE, FL

Theodore Bennett quote start

I think in that moment of breathing, thinking, and stepping back is where we gain consciousness.

Theodore Bennett quote end

THEODORE BENNETT
BROOKSVILLE, FL

THEODORE BENNETT

Transcript

What really motivates me is getting up each morning, thinking about my wife, thinking about my son, and thinking about my future. Hi, this is Theodore Bennett. This is my well-being story.

I was born and raised in the beautiful country of Jamaica, and I moved to the U.S. in 2016 where I got married to my high school sweetheart. We now how a two-year-old son. My wife, at the end of the year, she starts off with a vision board. The number one goal for me was to be healthy for 2020. I had financial goals. I had spiritual goals. I had educational goals. So, I came into 2020 to dominate.

However, something unexpected happened. Some unexpected changes came. At the end of January, my supervisor came to me. She spoke with me, and she was like, "Theo, your EOC scores are good." EOC scores are you're knowledgeable. You are customer friendly with the Medicare members.

My head was swelling, to be honest because my supe, she was telling me that I was doing a great job, and then she said because of my great job, I have been chosen to be a part of a specialized team dealing with our group Medicare members. It seems exciting. It was very exciting, but then it wasn't exciting after a time. It was extremely overwhelming. It was a lot. It required so much of me. It required critical thinking. It required beyond work knowledge. It just required a lot of follow up.

At the same time while this new position was overwhelming, I was trying to align myself, and then COVID-19. So, at the same time while I'm thinking about adjusting myself to this new job, I'm thinking about the health of my wife, my son, my parents. Is my family going to be one of the statistics on the news? Am I going to get a call that someone is in the hospital that is close to me? I'm here trying to realign to work, and at the same time I'm trying to figure it if my family's safe.

The icing on the cake came when there was the social uproar with George Floyd's death. That was the next storm. So, imagine having to try to realign to my new position and then having to next think about my safety because of my race. Me and my wife, we grew up in the Caribbean, and we're not used to racism. We're not used to this, and we didn't even know that racism is something that still exists in the U.S. We thought that something that's in documentaries, in history material. We didn't know that it was still hardcore present in the U.S. today.

I remember, my wife she was extremely overwhelmed by this, and we just sat down and prayed. We prayed. We talked about it because that's the only thing that can resolve it to some extent. I think in that moment of breathing, thinking, and stepping back is where we gain consciousness. That is when I was really able to realign myself. How am I going to push past this? How am I going to move forward?

I went back to that same vision board that I created. I still had some goals that I wanted to achieve that could have been achieved doing the short timeframe that I had for the rest of the year.

I remember during that time there was a position open in a new department, and this is a position that is highly spoked about. So, I was extremely excited when there was a new opening. I applied for the position. They said that I did well in my interview, and I was awarded a position on the Claims Research Resolution Units team. So, I was extremely happy about that. One goal was ticked off for 2020, and I was extremely happy about that.

What I took away from 2020 is that change can come. Change is a must, but you become strong when you're able to work around that change. 2020 is the year of strength. It taught me how to be strong, a better version of me to be honest.

SEE MORE STORIES →

Shannon Tew quote start

I needed to get serious about my weight, and I needed to care about myself.

Shannon Tew quote end

Shannon Tew
Angola, IN

Shannon Tew quote start

I needed to get serious about my weight, and I needed to care about myself.

Shannon Tew quote end

Shannon Tew
Angola, IN

SHANNON TEW

Transcript

And I was upset, I was angry. I just couldn't imagine that he could hold me hostage in my own body and tell me that he couldn't fix it when he knew that there was something he could fix.

Hi, my name is Shannon Tew, and this is my well-being story with Humana.

My weight has always been a source of contention for me. I've been overweight since I was young and you’re always picked last for the team kind of mentality. And I never really had a motivation to change in any way. And as I'm getting older, I want to be able to see my kids get married, grow up, graduate college, grandchildren. I want to be able to get down on the floor and play with my grandchildren.

When I initially started this journey, I was at a physician's office trying to get help because I had knee pain. And he told me that until I was serious about my weight, there was nothing he could do. He wasn't going to offer surgery, anything, because he really felt it was my weight, and once we got the weight off, if I needed to be reevaluated, he was happy to do that, but I was leaving there with nothing.

And when I went to my Bible study that very next week, we were working through Jonah and it literally was a light bulb going on moment when I realized I was no different than Jonah. I was running away from the people that God had put in my path to help me with my weight loss journey. It was a physician who wasn't afraid to say that I needed to get serious about my weight, and I needed to care about myself.

As a care manager, if I can't talk the talk and walk the walk, I can't lead another member to their health. If I can't follow what I'm giving as instructions or encouragement, and I don't see it as beneficial, they won't either.

My kickoff for my weight loss journey with Humana really started the first day of the 100 Day Dash. I was all in 20,000 steps a day. Found out going into it, a few weeks into it, that that was the wrong approach. I should have built up to it. But nevertheless, I still had the accountability, set a smaller goal, kept on through to do what I could do. And the 100 days of accountability just made a huge difference in having the momentum to get started.

COVID at this point has made it more difficult to be able to get out and do the exercise and things that I've wanted to do…to be out walking, to be out at the local gym and things. So I've had to get a little more creative here, and doing alternative exercises and things has allowed me to be able to physically continue my journey.

The DPP program has allowed me to revisit the nutrition side and be able to make sure that I'm following the best thing that I can do for my diet. But then spiritually, there's a component as well. Eating is a task. Exercising is a task. Reading my Bible is a task. And even though it's not necessarily all done in the same order every day, it's just that if it's planned, it's done, and you have to be purposeful with that.

I am able to get up out of bed without any issues. I can sleep better at night. I am able to move around. I am able to do what I want to do. I don't feel stoppable at this point. Currently I'm down 80 pounds and it is all because of literally a doctor looking at me and telling me I needed to get my act together. So anger can be a good thing sometimes.

SEE MORE STORIES →

Overall Total Well-being Snapshot Score

84.0

2019

85.0

2018

78.9

2017

79.3

2016

Against headwinds, we either reached our associate well-being goals or are trending toward them in half of the measurements. That’s an indicator of resilience and purposeful actions. It’s also evidence that we can meet the challenges of the moment by focusing on areas that can use some attention, particularly emotional health.

Well-being Promise

Humana’s well-being promise is the connective tissue that helps bind our community together. It’s a promise our team believes in and that we work to make a reliable reality every day. That promise and potential proved more valuable than ever in the turmoil of 2020.

The care, support and encouragement associates experienced from the company, leaders and colleagues over the last year reinforced an individual and collective belief in well-being and our movement. In fact, in 2020, we reached an all-time high with more than 90 percent of associates trusting in Humana’s commitment to their well-being.

Well-being Promise	2019	2020	Goal
Humana Well-being Index^® Overall Score	3.46	3.36	3.55
Associate Engagement Index	88.6%	93.2%	90%
My leader really cares about my well-being	88.2%	89.0%	86%
Humana is committed to creating a work environment that supports well-being	85.9%	90.2%	80%

Guiding Behaviors

Humana’s Guiding Behaviors demonstrate how our team engages with each other and the people we serve. The behaviors around speaking up, collaboration and empowerment were established because they reflect fundamental needs we all have as human beings and enhance our capacity to work collaboratively in an open and respectful environment. We all want to feel that we have a voice and that our thoughts, experiences and perspectives matter. We also need to express ourselves and still feel a sense of belonging and a measure of control over our personal and professional lives and relationships.

Guiding Behaviors	2019	2020	Goal
Speaking Up - I can be open and honest with leadership	74.8%	77.0%	78%
Collaboration - There is effective collaboration between departments and teams	70.1%	71.6%	73%
Empowerment - Decisions are made without unnecessary levels of approval	56.4%	57.1%	60%
Empowerment - We have the freedom we need to serve our customers	75.1%	77.4%	78%

Living Our Values

Humana’s Values make our company distinct and provide guidance for how we bring to life our commitments. We aspire to live these values every day and let them shape our decisions, actions and interactions. Of course, it’s one thing to live your values in normal times; it’s another to live them in moments of truth. That’s when values, and the commitment to living them, are tested.

That’s why it’s extremely gratifying to see that despite facing a challenging year, our associate community showed strong improvement in living each of our values. Appropriately, the biggest gain came in the value that symbolizes the importance of interdependence and community in a difficult time: Thrive Together.

Living Our Values	2019	2020	Goal
Rethink Routine	82.3%	86.9%	80%
Thrive Together	81.6%	87.2%	80%
Cultivate Uniqueness	82.0%	86.5%	80%
Inspire Health	86.2%	89.9%	80%
Pioneer Simplicity	71.6%	76.9%	80%

Associate Bold Goal

At Humana, we always aim to lead by example. So naturally it inspired us when in 2018 we reached our first-ever Associate Bold Goal, which was centered on experiencing Healthy Days, a health-related quality of life (HRQOL) measure defined by the Centers for Disease Control (CDC). That meant we had gained 2.3 million more Healthy Days since 2012, or more specifically, equaled an extra week per year when both physical and mental health were good for every Humana associate. It reflected a remarkable period of continual improvement of overall well-being.

But challenges are important to keeping momentum. So our team set a new goal to inspire and pull us through 2022: 500,000 more Healthy Days over our 2018 high, plus 90 percent of teams with improved well-being. While no one could have imagined the shocks and stresses to every corner of life as a result of a global pandemic, its effect on our Healthy Days is clear.

Following positive trends in the first quarter of 2020, in April and May there was a drop in associate reported Healthy Days as the pandemic took hold. After a slight improvement in summer, the virus surged in the fall, and Healthy Days dropped once again. Our emotional health was hit particularly hard as Mentally Healthy Days declined by almost one full day per month in 2020. This all adds up to collectively experiencing 738,000 fewer Healthy Days compared to the new goal baseline.

Yet there’s also encouraging news. Remarkably, the number of Physically Healthy Days held steady. And heading into 2021, Mentally Healthy Days showed some rebound toward pre-pandemic levels, although they still deserve attention. Plus, during a time when the whole world changed, more than 30 percent of our teams have better well-being when compared to our 2018 baseline.

OUR PURPOSE →