A year like no other
At Humana, associates across our company demonstrate every day how committed they are to making this a great place to work. Given the roles we play in helping millions of Americans live healthier lives, we know that – to do our absolute best – we must have a workplace that thrives in part because every person can bring their whole self to work to do their best work.
We’re proud that our vibrant, diverse culture and environment of inclusion is one of our greatest strengths. This past year, maintaining and strengthening that culture has not been easy. Far from it. The shifting dynamics and challenges brought on by the global pandemic, tested us all. At times, it seemed just getting daily work done was an accomplishment.
That said, because of the dedication of so many of our associates, we made meaningful progress within our company over the course of 2020 — starting with aligning on core commitments for building cultural competency and setting enterprise-wide shared accountabilities. We continue to hold ourselves accountable with our metrics-driven approach and by assessing the cultural competency skills of our entire enterprise.
To strengthen our culture, one important action we took was expanding participation in Disrupting Everyday Bias training for leaders, deepening awareness of personal biases and exceeding our 80% leadership completion goal by achieving a 94% completion rate.
Created to offer our associates places to connect, our Network Resource Groups continue to enhance the associate experience. Now, more than 30% of our associates actively participate in at least one of our nine award-winning Network Resource Groups (NRG). Ranking No. 1 in DiversityInc’s “Top Companies for Employee Resource Groups,” our NRG leaders and teammates help us advance diversity of thought and proactively contribute to innovative, insightful business decisions that benefit our ever-changing, diverse members.
Growing diverse talent within our workforce remains a top priority. In December 2020, we became a founding partner of the OneTen Initiative, committing to a shared goal to train, hire and advance one million Black Americans into family-sustaining jobs over the next 10 years. The launch of OneTen is a meaningful step that enables the delivery of our Human Care strategy. This, coupled with targeted recruitment efforts to attract and promote diverse talent, reinforces our commitment to diversity and inclusion at every level of the organization.
Diversity is a strong suit for us — in fact, we were ranked by DiversityInc as the 13th most diverse company in the country (a 35-spot jump from 2018). This is especially meaningful since we know diversity of our workforce enables us to identify and empathize with our customers, which helps us to design and deliver simple, personalized experiences.
While we’ve made progress, we must continue to evolve our efforts to advance positive change. Our associates demand it, our customers demand it, and we know we must continue to build on the efforts we have in place today in order to be the company we want to be tomorrow.
Given our diverse, engaged and capable talent, Humana is well positioned for long-term sustainable success — in part because of the work our associates are doing to make Humana an employer of choice. Thanks to our teammates for their dedication and commitment to making Humana a place where every one of us can bring our whole selves to work each day — to do our best work.
All my best,